How responsive is Valued Opinions's customer service?
1 Resolved
50 Unresolved
Total complaints: 51
Resolved complaints: 1 (2%)
Unresolved complaints: 50 (98%)
Very poor 🤒
We don't know much about how Valued Opinions handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Valued Opinions and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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account redeem suspended error code email reason help time answers money pay survey suspension cash out error message site member accusations dollars dynata
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thorsmomof US
Nov 25, 202312:29 pm EST
rewards
I was sent a mobile verification so i could get my rewards but that didn't work then they wanted me to send a photo id and a selfie didn't like that idea but tried it anyway. Then you get a message saying it cannot read the text on your id and to try again. Well i tried again and again and again and still cannot get anywhere. All I want is my rewards for a gift card and then i will say goodbye to this site, Its to bad cause at one time it was a good survey site but not anymore. Seems to me they are just trying to screw people out of their rewards but want you to keep taking their surveys.
Claimed loss: $39.87
Desired outcome: my ability to get my rewards
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murnzyof Clovelly, AU
Nov 10, 20235:49 pm EST
Redeeming Rewards
I have been trying to redeem my rewards earned. I have over $50 and I keep getting and error that it can't be processed and to wait 72 hours. It has been well over 72 hours and i can't get any proper help from customer service. i just keep getting the same automated email response IF that. Have tried to contact them on the site, on Facebook, on anything I can. Its all just Chat Bots that offer no help.
Claimed loss: $50
Desired outcome: I would like to be able to withdraw the rewards I have earnt.
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Vicki l
, US
1 comments
Vicki lof US
Nov 22, 20233:57 am EST
Verified customerThis complaint was posted by a verified customer. Learn more
I'm having the same issues first there were no surveys they fixed that issue then can not log in that was resolved last night was lucky enough to redeem $40 which is the most you can redeem a day today I keep getting error can not redeem not happy I need the vouchers for Xmas
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Sunita#1of Madhupur, IN
Nov 06, 202312:30 am EST
Regarding veriff verification
Respected sir
I had mistakenly put my husband name, in valued opinion account. I forgot to update name in it. I am very sorry for that. Sir, my veriff verification is therefore showing locked. I highly request you to please give me once more time to verify by veriff. I had provided my identity document in customer support email id. My name is sunita and my husband name is rajesh. I mistakenly put wrong name, therefore my veriff verification locked. Please refer my i'd document. And grant me last chance to reverify. Please please sir.
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Is Valued Opinions Legit?
Valued Opinions earns a trustworthiness rating of 36%
Be careful. Check reviews and watch out for issues before dealing with Valued Opinions.
Our conclusion: ComplaintsBoard has concerns about Valued Opinions's legitimacy, so we recommend caution. Be sure to check complaints and reviews to understand Valued Opinions's practices before engaging with them. If you've had a negative experience, please let ComplaintsBoard know by filing a complaint.
Valued Opinions protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
The website associated with Valued Opinions sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
However ComplaintsBoard has detected that:
- Valuedopinions.co.in has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Valuedopinions.co.in has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
- Several positive reviews for Valued Opinions have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
- We looked up Valued Opinions and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
- This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
A
Arogya Dasof Kolkata, IN
Sep 21, 20232:19 pm EDT
No reward for survey
I have previously send valued opinion helpdesk about how I was kicked from 60 point survey because of the survey bugging out an previously many other surveys that are bugged out. But they always either send very delayed mail explaining there is nothing wrong with their survey or straight up stays irresponsive of the complaints. But I haven't been able to complete more than one or two surveys because of the buggy surveys send send me, and don't send any consolation points for issues from their end.
Desired outcome: I am complaining from this platform requesting valued opinion helpdesk to fix those issues which essentially refrain users from earning any points. And send consolation reward for their buggy surveys
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Arogya Dasof Kolkata, IN
Sep 17, 202312:46 am EDT
No reward for survey and unresponsive helpdesk
I have previously complained to helpdesk of my valued opinion account about one 30 point and two 45 points worth survey, of which the first bugged out and showed error and kicked me, and another 45 points survey which I completed but didn't receive any reward in my account. But despite making tickets the helpdesk didn't even reply or send rewards to my account. And they are very unresponsive when it comes to resolving survey and reward related problems. So I have to again write this complaint to request them to resolve problems and send points to my account.
Desired outcome: I should get the survey points that I put my efforts and spend time on. I have complained against 30,45,45 points survey but didn't even heard from the helpdesk I believe.
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KittenLove100of US
Aug 03, 202312:00 pm EDT
Verified customerThe reviewer confirmed their account using Google. Learn more
Not paying out rewards
I've always claimed my rewards with a mobile phone text confirmation code, now they want me to scan my photo ID with Verriff , I do not have any ID cards as was born in UK and do not drive or go abroad , so they will not allow me to get my reward that I worked hard to earn.Its only a £10 Sainsburys voucher , but in these times it's a lot to me as Im an unpaid carer, I've been told that them to take a photo of your card is illegal and could be hacked
Desired outcome: £10 sainsburys voucher
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Natalie Tenneyof Albany, US
Jun 21, 202311:28 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
unable to retrieve EARNED points toward amazon gift card
I have NEVER dealt with such an UN-USER-FRIENDLY site in my life. I am NOT computer illiterate. I can follow directions, provide required information, etc. Despite several days of attempting to obtain a $20.00 gift card, I have been stymied every step of the way.
Despite providing ALL required information, I keep getting a notice that my VALID cell phone number is not valid (even though I received an email from VO saying it WAS).
This was not the case in the past. The process was relatively simple. This new, supposedly improved format is ridiculous.
I just want the points I am due so I can permanently remove myself from this site - FOREVER.
Desired outcome: I want reinbursem*nt for ALL ACCUMULATED POINTS.
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Jane Clarkof US
Feb 20, 20236:43 am EST
Unable to claim rewards
I have recently written to Valued Opinions ABD was told that I can not claim my rewards as I do not have a driving license or a passport as ID. This requirement was not made clear to me upon signing up, if it had been u would not have wasting my time answering surveys and spending an hour online in a live focus group. I replied to the message asking why I was being discriminated against for never driven or left the county and they just ignored me. I know it will be possible to send my rewards in another manner.
Desired outcome: I want my rewards sent to me in Marks and Spencer Vouchers. I have earned them.
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eveready Y
, US
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eveready Yof US
Jul 03, 20236:01 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
agree, why should we provide our private detail for these survey earned points?
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rob@@@@@of butte, US
Dec 31, 20224:01 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
Surveys
12/31/2022 only been with them a couple weeks added up nearly 40 dollars in survey and a lot of time. All of a sudden im doing surveys to the end of them and then told basically survey filled and I dont get credit even after I did the survey they sent me. Also upon trying to redeem my rewards they want all kinds of personal info to redeem which would lead to identity theft and scams. I dont kmnwo if I will get my rewards, still working on that. Going to file many complaints and would love to knwo how many people would want to go in on a class action suit against this company or know how to do that or where to go to find an atty that will do this. I think they need to be sued and held accountable for all the years of their scamming and theft by conversion by fraudulant activities.
Desired outcome: Full payment of rewards earned , and accountability of their business practices and investigation into the company for continued fraudulant activities.
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Lisa Medinaof US
Aug 25, 20226:07 pm EDT
Gift card
It's not allowing me to redeem my gift card keeps saying error and then it tells me my accounts under review but it's been longer than 72 hours . I wish this platform wasn't so difficult not only is the surveys always hard to get but now it's a problem with me cashing out the money.
This survey panel has to be more reliable than it's being. Hope they fix this problem for me so i dont have to discontinue participation
Desired outcome: I would like my gift card because I worked hard to get up to that amount
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DENIS PORTERAof US
Aug 14, 20229:43 pm EDT
valued opinion
about 2 months ago after taking surveys with them for years they suspended my account. previously a couple of times my account was blocked , i had to write to them because there was no surveys available and i couldn't redeem my points. but after writing to them they just said be careful with your answers. now i always try my very best to give my honest anwers . i believe in honesty and always instilled that in my daughter. i like to give my opnions to companies about what i like and don't like. so i was extra careful. then like i said they told me my account was suspended. i was shocked i have 341 dollars still in there and they won't even answer my emails anymore. they are crooked, . i asked them for proof where i made errors or was inaccurate but no response. it took me many many hours to earn 341 dollars and they basically have stolen it from my account
Denis Portera
Desired outcome: all i would like is to get my 341 dollars that i earned
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Emmeneyof Stoke on Trent, GB
Jul 08, 20224:32 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Account suspended rewards unclaimable
I decided to cash in my rewards after earning £30 worth, but received an error message. Contacted Valued opinions to ask for help and received a reply to say my account was suspended. It said I could not have multiple accounts, which confused me because I only have one. On investigation however I discovered that I am signed up to another site owned by the same company, as I was sent a raft of invitations from filling in a single form for a whole host of survey sites. This was a genuine mistake, I had no idea. My account is suspended indefinitely for this and I cannot redeem my rewards
This is months of genuine hard work for nothing.
Desired outcome: I understand the account won't be reinstated but it is dishonest of them not to allow me to redeem the points I have earned as this was an honest mistake on my part
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Steven Meeof Spring Grove, US
Sep 05, 20228:35 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Scam
You banned my account for no reason and I couldn't get my reward back. You stole my money. Shame on you. Where is the credibility? This nonsense you talked about seems like you are a big fraudulent company.
Desired outcome: I want to reactivate my account so that I can recover my pending reward with you
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stalteof Tampa, US
Jun 30, 202210:19 pm EDT
banned account for no reason
I was a member with valuable opinions, but they suspended my account without a reason
I was loyal to them and gave them my best and most honest answers
I emailed support and they said they suspended my account without mentioning the reason
I hope my complaint reaches.I hope you will reactivate my account, I did not make a mistake
Desired outcome: Reactivate the account
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david Tspakeof Snellville, US
Jun 22, 20222:56 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Deception
It's the worst site you'll see. They make fun of people. They laughed at me and stole my time. It's a liar. You can't get a refund. They suspend the account before you reach the desired grandfather.
I was honest with all of my answers
But they suspended my account for no reason because the support staff are never helpful and do not work honestly
Desired outcome: Reactivate the account
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George Tamof CA
Feb 16, 20229:52 am EST
Code QSB0303-17
This review is for Web Perspectives which like Valued Opinions is under the umbrella of Dynata Global UK Limited. I recently found that I cannot redeem any of my rewards, receiving the error code QSB0303-17. It looks like others who have encountered this code were suspended. I have not received any communication about suspension nor do I know why I would be suspended. I have nearly $400 in rewards that are now inaccessible. There is no way to contact Web Perspectives except a customer feedback form for which I have not heard back except for a generic "we received your message" email. My rewards are being held hostage and there seems to be no way of getting in contact with someone to resolve this.
Desired outcome: I would like access to my earned rewards.
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tessissof franklinville nc, US
Nov 21, 20212:22 pm EST
rewards
you suspended me for no reason, i do not have multiple accounts yet you suspended me an sent me robotic responses to my inquiry. all i want is to beable to cash out my rewards that i rightfully earned then you an i are finished, i have been on your site for many years with no issue. i answer your surveys if i am eligible i dont use gibberish or foul language yet i try to redeem and i get an error code then when i ask why i get some answer that tells me nothing at all an at the end it says thank you for understand. i dont understand, i have did nothing wrong
Desired outcome: ability to redeem my rewards all in one shot
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semcraeof Winchester, US
Nov 14, 20212:58 am EST
Scam company
Same issue as hundreds of others have previously stated: generic email making accusations. Tons of time wasted and them Dynata shuts you down and refuses to pay. Dynata should be forced to allow all monies to be paid and have to give you at least a warning if you have anything they are claiming you did. Hundreds of people cannot just coincidentally have done the same things.
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JuliaGAMof Rockford, US
Nov 12, 20216:53 am EST
Verified customerThis complaint was posted by a verified customer. Learn more
Account Blocked
I'd been with Valued Opinions for a few years. Then suddenly, my account was blocked. To make a long story short, I was given a generated listed of false accusations. There goes my $199.75. Not to mention the hours I'd spent. Wasted. Investigating, I found out they are a Dynata Company. I had two other survey places I wasn't hearing from either. Same story. They all belonged to Dynata. In total, I'd lost $330.00, plus over 300 points. I found out that Dynata is going by 17 survey names. Changed their name, twice. Moved most of their operations overseas to avoid taxes and regulations, etc. They are being sued for telephone solicitations. The worst, they are being sued by families who have lost their loved ones in a fire on the fourth floor of a building that Dynata owned in the Phillipenes. Twenty-eight or thirty-nine people died. They had been warned about the fire hazards, but did nothing. Their focus is cutting expenses to the bone and increasing profits.
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Ammo1of US
Oct 27, 20215:12 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Account suspension
I was a member of both erewards and valued opinions and both accounts stopped sending surveys together. Now valued opinions has suspended my account and not allowing me to redeem.i think they use the same parent company so my profile clashed and it is not my fault. People are receiving similar suspension emails just like I did. It is not fair. Please help
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Overview of Valued Opinions complaint handling
Valued Opinions reviews first appeared on Complaints Board on Nov 23, 2010.The latest review rewards was posted on Nov 25, 2023.The latest complaint Online surveys was resolved on Jan 01, 2013. Valued Opinions has an average consumer rating of 1 stars from 51 reviews.Valued Opinions has resolved 1 complaints.
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Trustpilot
4.2
1883 reviews
